Accessibility

At Warrington's Own Buses, we are committed to ensuring our services are accessible to all.

We are always open to hearing any suggestions on how we can provide a more inclusive and accessible service.

Wheelchair users and some class 2 scooters are welcome on board our buses.

To access our services, scooters should be up to 1000mm length x 600mm wide and wheelchairs 700mm wide, both with a 'turning circle' no greater than 1200mm.

To establish if your class 2 scooter is compatible, please visit Warrington Disability Partnership to have your scooter assessed. For any reason if this isn't possible, please call us on 01925 634296 or fill in our contact form and we will endeavour to provide the help you require.

For more information, our customer service team are happy to help. Contact information, including opening times, can be found here.

For safety and general customer comfort, wheelchairs and scooters must be reversed up to the 'ironing board' style cushion and the brakes applied.

A 'standing pole' or a 'pull down pole' will ensure your wheelchair or scooter is safely parked whilst the bus is moving. The 'pull down pole' will be deployed by your driver before departure.

Presently, only one wheelchair or scooter can be carried. The law dictates we must endeavour to ensure wheelchairs are rightly able to access the designated wheelchair space.

Our drivers will try their best to ensure wheelchair and scooter users can board first and we welcome the co-operation of all customers in making the space available.

Ramps

Some bus stops have raised kerbs to allow wheelchair users to board and alight easily. If there isn't, a manual ramp will be deployed by the driver - allowing you to board safely.

Confidence in using our services

We recognise that not everyone feels confident using the bus for the first time, and so please do contact if we can help in anyway by providing information or assistance.

One of the ways we can help is arranging a bus familiarisation meeting. This can be particularly helpful for passengers wishing to try their wheelchair or scooter on board the bus before they travel for the first time. Other examples have included passengers with a sight impairment wanting to know where the seating and hand rails are located.

A visit to the bus depot can be arranged if required.